What Federation Centres are providing is not just disability information, it is in fact expert knowledge that educates, guides, navigates and connects people to the services and supports they need. This knowledge is embedded in local communities and Centres have become essential community hubs that “sort things out” with individuals, whanau, carers and support people. Centres have been changing and innovating to respond and be flexible to the needs of their people and have for many years worked alongside the person living with the disability, acknowledging and respecting their expertise. There is no doubt that the right knowledge, given in the right format, at the right time can enable people to have more choice and control in their lives.

Federation Centres have linkages with local communities, linkages with each other regionally and macro linkages nationally. This connectedness provides one of the broadest information networks in New Zealand. Some Federation member organisations provide other specialist services including assistive technology and products, community access and participation, assistance with individualised funding, disability specific services, complex disabilities, rare disorders, young persons services, Maori, Pasifka, Asian and other cultural services.