We help thousands of people each year across Wales who are affected by the housing emergency by offering free, confidential and independent advice. When necessary we constructively challenge on behalf of people to ensure they are properly assisted and to improve practice and learning. We work with people who use our services as equals. We provide information, advice and support to help people identify the best options to prevent homelessness, to find and keep a home and to help them take control of their own lives. We exist to defend the right to a safe home and fight the devastating impact the housing emergency has on people and society. We do this with campaigns, advice and support – and we never give up. We believe that home is everything.