FAQ & Fees

What Fees does MyGivingCircle.org charge?

MyGivingCircle.org retains just 6.5% of funds collected to run and maintain the platform, pay staff and other day-to-day running costs.  Unavoidable credit card charges are also deducted from the donation amount (usually around 1.5%) – with the balance going directly to the good cause your Giving Circle is supporting.

In some instances a Charity may pay MyGivingCircle for consulting services or help with donor acquisition but there costs do not come out of your donations

Is MyGivingCircle.org a registered charity or not-for-profit?

No, MyGivingCircle.org is a social enterprise, not a registered charity.  That means that we are a company, but with the principle of doing good and supporting charities, not-for-profits and other good causes, central to our business.

Are donations made through MyGivingCircle.org tax-deductible?

That depends on the tax status of the organisation you are donating to (the organisation who is running the good cause you are supporting).  If they have tax-deductible (DGR) status and you are an Australian resident, then any donation over $2 is normally tax deductible.  It is up to each organisation to issue you with a receipt for your tax return (we supply the details to them to allow them to do this).  Where possible we let you know which charities have tax deductible status.

When I make a donation via MyGivingCircle, where does the money go and is it safe?

All transactions are processed either via Paypal or Stripe who handle all transactions securely.  We (MyGivingCircle) never store your credit card details or process your transactions directly.  Depending on the organisation you are supporting, we either:

  1. First receive the money into our National Australia Bank Business Account and remit the donations monthly to the organisation
  2. Have the money sent directly to the organisation from PayPal or Stripe

Our accountants are Millar Partners who run a regular audit of our accounts to ensure that all monies received are distributed to the correct organisations in the correct amounts.

When is my credit card charged?

In most instances your credit card will be charged when you join a Giving Circle and make a donation.  If you have signed up for regular giving your credit card is then charged on or around the same time each month.

My circumstances have changed. Can I cancel my regular donation?

Yes.  You can cancel your monthly donations at any time by logging in and visiting your dashboard.  Under ‘My Profile’ you will see your Active Subscriptions and you can cancel any of them if necessary.

Do you offer Work-place Giving?

Yes we do.  Workplace Giving generally involves having your donation taken out of your pre-tax salary each month so you never even miss the money!  To create a workplace Giving Circle for your own company or to enquire about joining an existing Giving Circle and donating via workplace giving, please contact us here

What’s the Difference between a ‘Voting’ Giving Circle and a ‘Donating’ Giving Circle?

We run 2 types of Giving Circles depending on whether you want to vote or donate to your favourite Charities (or both!)

Vote for your Favourite Charities.  Cause-based Giving Circles.

We run a number of Voting or Cause-based Giving Circles where we donate a prize pool to the charities with the most votes.  In general you can vote once a week in these Giving Circles as well as donate to your favourite charities and we add an extra vote for every $ that you give.  You can see an example of a ‘Voting’ Giving Circle here.

Donate to your Favourite Charities.  Charity-specific Giving Circles.

We also run Giving Circles for individual charities, and you can see an example here.  These Giving Circles allow you to make a donation directly to your favourite Charity with a focus on regular giving.  In fact for most Giving Circles if you commit to regular giving, UBank will double your first months donation!

I’m a Charity – When do we receive donations?

We aim to remit all donations (less platform and credit card fees) by the 10th of each month for the previous month, and no later than the 15th.  To ensure timely payment please make sure your Bank details are up to date in your Account Profile


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